[ Chinese wardrobe net ] [Chinese wardrobe net ] online shopping wardrobe saves money, labor, saves time, has become the choice of many people when decorating. At the same time of convenience and speed, problems such as difficult quality identification and after-sales disputes are also accompanied. So is there a lot of risk in online shopping wardrobes? When problems arise, how can we avoid the risk of online shopping wardrobes?
[The risk of online shopping wardrobes]
There are many disputes after sale, the procedures for returning and exchange are cumbersome and expensive, the quality is difficult to guarantee, lack of professional ability or no complaints!
1. More after-sales disputes
Behind the growing popularity of online sales wardrobes is the increasing number of complaints and after-sales disputes. It was learned from the Municipal Consumers Association that there were 178 complaints about building and building materials accepted by the Consumers Association last year, and 122 complaints about wardrobes, which did not change much in the previous year. However, the disputes arising from the purchase of wardrobes through the Internet have increased.
2. Return and exchange procedures are cumbersome and expensive
Compared with the physical store short-distance transportation, compared with the door installation, the large-sized wardrobe is prone to problems in long-distance transportation, and it is easy to cause disputes in the after-sales service. In addition, most of the wardrobe products are “semi-finished products†when they are delivered. Except for some big sellers providing after-sales service and installation services throughout the country, most of the online store products need buyers to install themselves or consumers to find people to install. In the middle, not only will there be a cost, but if there is a problem in the installation, it will become the "source" of the dispute between the two parties. Although many online stores claim that within 7 days or within one month, if there is a problem with the product, unconditional return, but due to cumbersome procedures, round-trip transportation costs and other issues, many consumers said that "small problems can not be replaced or not Changed, too much trouble."
3. Quality is difficult to guarantee, no complaints
Mr. Chen recently bought a large wardrobe online. The price is less than half of the physical store, and the seller claims that his wardrobe is environmentally friendly and there is no problem with the quality. But when I bought it, Mr. Chen found that the cabinet was very heavy and it didn’t work for a long time. "The room where the wardrobe is placed does not dare to live. I really bought a source of pollution for myself." Mr. Chen said. The seller did not admit that it was his own product problem. Mr. Chen could not find any evidence to prove that the other product had a problem, so he had to admit that he was unlucky.
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