How to Study PS Label Problems

(How should we investigate a PS lable problem?) When customers reflect problems with the pressure-sensitive label, they should focus on four aspects of the operation. Before introducing these four processes, first review several factors that affect the nature of the pressure-sensitive label: 2 Process – The quality of the die-cut, the construction of the post-processing roll, and the storage conditions are all likely major factors. 2 Sensitive materials – The parameters of the material are just at the critical state of application. The strain of the product exceeds the strain of the material, and the use of aging inventory also causes problems. 2 Inks and Coatings—Incomplete drying and curing, compatibility with the product (or substrate), and environmental conditions may change the final properties. 2 bases and containers - surface contamination, low surface energy, labels on curved surfaces, unsuitable size or shape of labels can also create many problems. 2 Label application - the method of application, the performance of the labeling equipment, the tearability of the label, the hardness of the base and the shrinkage of the container will affect the nature of the label. 2 User aspects - the quality of personnel on the packaging production line, the conditions for label storage, process changes, product contamination caused by the labelling area, and abnormal environmental factors. Some of the factors listed above that affect the performance of the tag indicate that the tag's functionality is not satisfactory is just a simple matter. When the number of complaints increases, four effective steps should be taken: 2 Producers of labels should act as the primary responsibility for investigating problems. 2 Reflect the problems raised by end users in a timely manner. 2 To conduct in-depth research with the ideas and vision of opening and expansion, with the aim of solving problems as early as possible without being blamed. 2 During the research process, suppliers are required to provide assistance. Their technical support personnel have a wealth of product knowledge, rich market experience, and problem-solving skills. Fast response Fast response is the most important point. Do not expect to reflect later and the problem will automatically disappear. If you do not immediately respond to the user's complaints, the customer will leave you looking for other label printing. You can use some euphemistic words to explain to customers, such as: "As your label provider, we will be responsible for the problems that appear on the label, and will try our best to solve the problem. At this time, we do not know the source of the problem, but already When we start the investigation, we will ask the sponsor to help find the answer. We will soon find the answer.” Immediately organize an investigation team consisting of employees in the factory, customers, and sales staff who serve the customer, and perhaps some external ones. People are involved, as represented by the machine manufacturer. When asking suppliers for requests for help, they should be made to believe that they were not found because they suspected that their equipment was out of order. They wanted to use their expertise and learn from them. Once the problem is clear, it is much easier to solve. Only after satisfactory performance was restored did the sense of responsibility and potential trust rise to a certain height. Nobody likes to complain to customers, but this kind of thing happens from time to time. When problems arise, they should try to turn it into victory. Under pressure, if you act with ease, you will get a reliable business partner. .