Quality Management of Packaging and Printing--The Voice of Indian Enterprises (I)

Experience on the Management of the Fourth Packaging Printing Quality--The Voice of Indian Enterprises

It can be said that quality is the "lifeblood" of any printing company, and quality management is the means to ensure that this "lifeline" is unimpeded. How to do a good job of quality management to prevent departments from being "pulled" and minimize customer complaints? How to mobilize the enthusiasm of quality management personnel? Let us listen to Mr. Luo Lian-sun, Vice President of Production (Quality Officer) of Qingdao Jiali Color Printing and Packaging Co., Ltd., and Mr. Liu Jiyang, Director of QC/Quality Inspection Department of Talent Printing & Packaging Co., Ltd., Beijing Shuangyan Trademark Printing Co., Ltd. Production Manager Mr. Wang Chengxin's quality management experience.

We will number each carton product. If there is a quality problem and customer complaints are encountered, we can find out who made this product, which machine did it, and implement the responsibility to the system based on the product number.

——Qingdao Jia Li Luo Lian Sun

The main business of Qingdao Jiali is a flexographic printing corrugated box. According to Mr. Luo, in the quality management process, maintaining the consistency of color is very important for corrugated box printing. Qingdao Jiali had previously encountered customer complaints because the printed colors of different batches and the same type of corrugated box products were inconsistent. After investigation and study, quality management personnel found that when printing different batches of corrugated cartons, production personnel had been using the same sample proofs, and due to the passage of storage time, the surface inks had been oxidized, resulting in color changes. Subsidiary colors vary widely. For this reason, when Qingdao Jiali signs the sample with the customer, it will make 50 or 60 sample cases for the customer to sign the sample together, then leave a few for the customer, leave some for themselves, and use the sample box in a dedicated sample room. Protect from light and moisture (using plastic film wrap).

In order to achieve consistent print colors for the same batch of products, production personnel will replace the control sample box at least once every month. And keep a part of the sample for each production, for the next production reference, to ensure consistency of the color of different batches of prints.

Luo believes that there are indeed some contradictions between quality management personnel and production personnel. Because for the production personnel, not only the quality of the print but also the production efficiency and the delivery date must be considered. When there are more orders, the production speed will increase and the quality will decrease. In this situation, quality managers need to have a good overall sense. Quality requirements are important, but problems in actual production must also be considered. Similarly, production personnel should also understand the difficulties of quality management personnel. However, this kind of mutual understanding is still difficult to avoid the occurrence of “knock-off” between departments, so the company will number each carton product. If customers encounter complaints about quality, they can identify who the product is by number. Whichever platform is used to do it, the system of responsibility is up to the people.

Qingdao Jiali strictly follows the 1S09000 quality management system and formulates quality rewards and penalties in accordance with the special requirements of customers, so that it can be linked to the economy. However, Mr. Luo believes that the purpose of doing so is not to punish employees, but to give them a pressure, a sense of time to ensure product quality.

In order to prevent "swapping" phenomenon, Qingdao Jiali has also achieved data management of product quality. Every day, production personnel and quality management personnel are called to convene a production regular meeting. All quality management personnel are on the scene, and the quality problems that appear in the workshop are listed and records are made: data management is formed. Coupled with the company's quality management personnel are drawn directly from the workshop, generally have more than two or three years of production experience, a more understanding of the product. Dealing with problems will make every department convinced.

Mr. Luo also told us a small experience, because printing companies generally use the notes system, resulting in some employees only pay attention to speed, ignoring the quality of products, so in the inspection process, the quality management department will specify the inspection time according to the production report, so that quality Managers focus on checking product quality rather than quantity.

From the company's point of view, quality inspection personnel are not “policemen” but “nannys” and are highly qualified “nannies”. If you combine product quality, customer complaints, and employee wages, you can let quality inspectors actively participate in production.

- Mr. Liu Jiyang, Chengdu Jiuxing

Chengdu Jiuxing is a packaging and printing company specializing in the production of folding cartons. It has been implementing the lS09000 quality management system since 997. It passed the certification in 998 and now has been implementing quality management in accordance with the quality management system and actual production conditions. control. During this period, the company’s emphasis on quality control and quality management has also increased and it has become more and more professional.

For quality inspection personnel, some people think that they are "policemen." Mr. Liu has his own unique views. He thinks that from the company's point of view, quality inspection personnel are not "policemen" but "nannys," and are highly qualified. "Nanny." Combining product quality, customer complaints, and employee wages can allow quality inspectors to actively participate in production. Instead of waiting for inspection problems, they can participate in production to identify problems so that quality inspectors can In-depth quality inspections and measures are taken to make the quality more stable because, from the company's point of view, the results are concerned. Therefore, the quality inspection staff is not a "policeman" but a meticulous "nanny."

As a "nanny", the quality of the care of the customer is also in every possible way. After the customer complains, it is necessary to verify and find the real reason. Mr. Liu gave us a vivid example. When we used to make medicine packaging boxes, the quality of the packaging was not stable because there were not many production quantities. Since the customer (pharmacy) already uses the automatic packaging machine, the requirements for the medicine packaging box are relatively high, but the medicine packaging box does not adapt well to the automatic packaging machine. Therefore, the quality control personnel of Jiuxing directly to the customer's drug production site During the inspection, the drug packaging box was found to be incapable of adapting to the crux of the automatic packaging machine, and the design and process of the packaging box were changed to solve the problem that the medicine packaging box could not be on the automatic packaging line.

(to be continued)