Editor's Note : The China Consumers Association recently issued a series of online consumer warnings on its official website, pointing out that when shopping for special products such as home shopping, because it can not be selected in the store, it can be actually viewed, therefore, the color, material and environmental protection of furniture and building materials Problems such as performance are difficult to determine, and once the fraud is lost. Whether the furniture and building materials are responsible for installation, whether it is free shipping and other issues require consumers to pay more attention.
The warning pointed out that the convenience, speed and price advantage of online shopping products are the main reasons for attracting consumers, and the scope of online shopping is expanding continuously. The household products that were previously seen in physical stores are now appearing on the platform of online shopping. However, taking household products as an example, it is easy to see the difference between photo and physical quality commitment, the color difference is too large, the physical material, style and description do not match, and there are a series of problems such as damage after delivery. In addition, whether furniture and building materials are responsible for installation, whether free shipping and other issues require consumers to pay more attention. From this perspective, online shopping, building materials, etc. are much more complicated.
Some products are not suitable for online shopping
1. Glass as the main material of furniture, building materials, etc., easy to break during transportation, not easy to investigate the reasons, and some large products are expensive, many accessories, installation is complicated, the risk of online shopping is higher.
2, tiles, floors are not only heavy and large, expensive, easy to damage, and the amount can not be accurately calculated, make up, retreat more trouble, and prone to chromatic aberration.
3, ceramics, sanitary ware, lacquered furniture, etc., heavy weight, large size, easy to damage, if there is no outer packaging or outer packaging can not guarantee product safety, glazed surface is easy to be scratched and affect the appearance, and it takes more logistics to return Fees, etc.
Consumers often encounter four problems
1, the material does not match, the process is very different, resulting in the furniture is completely wrong;
2. Since most of the furniture is transported by logistics, it is difficult to guarantee that there is no bump on the way, which makes it difficult to compensate;
3, online shopping furniture installation, after-sales are problems;
4, due to a lot of imitation products in the furniture industry, there will be problems of color difference, material deviation, size deviation. Difficulties in the emergence of problems
After a problem occurs, it is always a headache for the seller to discuss the repair or return of the goods. Even after the seller has agreed to the consumer's request, the buyer will refuse the exchange for various reasons, or the original Free repairs have become paid repairs; some online stores give consumers some ambiguous or ambiguous promises, such as the promise that "if the store furniture will not be used normally after two repairs will be replaced", you can really encounter problems When looking for a seller, the seller said that the two repairs refer to the same part of the repair site; furniture is a special product with a long service life, and some online stores promise "no return for free for 7 days", but unless it is of special quality Poor furniture, otherwise there will be no quality problems within 7 days, but when consumers look for sellers, because there is no substantive evidence, the seller will shirk responsibility, even if it is returned, the relevant expenses will be counted in consumption. On the body, not the so-called free.
Be careful with the purchase process
Some online stores do not provide clear details and can't promise after-sales service, but because of their price advantage, consumers often ignore these factors. When the furniture arrives, when the consumer finds that the actual situation of the product does not match the online store promotion, It is difficult to defend rights.
In addition, the China Consumers Association gives tips to consumers:
First, when shopping for building materials, different batches of products will inevitably have some differences in color and style. Therefore, before buying, you must clearly understand the basic characteristics of the product, whether there is after-sales service, etc., and also need to be extra careful when accepting, not clear responsibility It cannot be easily signed and confirmed before.
Second, if the consumer can not guarantee the strength of the seller, can not determine the installation, after-sales and other information, it is best to rely on third-party payment methods to choose the online shopping platform. If you choose such a platform, you can rely on the website to protect your rights even if you encounter problems such as incorrect board, improper installation, and no recognition of after-sales service. Sometimes you can even get a full refund, and the worst can guarantee consumers to the website. After the complaint, the website came out to protect the rights of consumers.
Third, you should choose a more regular shopping site, search for related products, find the styles you like, and then filter the merchants. Therefore, you should select the online store with high reputation and good buyer evaluation, and ask the merchant to provide clear details as much as possible. Pictures (if the seller can not meet this condition, it is best not to choose); after determining the merchant, try to ask the seller carefully for each link and details, and the details of the delivery, installation, and gifts should be finalized.
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